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Staff Assistant LM6766

Perform administrative and secretarial duties of a complex and confidential nature in support of the department to relieve supervisor of clerical and administrative responsibilities and to maintain efficiency of departmental or divisional office operations.

Work Performed

  • Arrange for and schedule appointments and meetings for supervisor; interview callers; answer questions concerning departmental or divisional activities; transmit instructions and/or information to and from staff members; serve as liaison with internal and external agencies; make proper referrals as necessary; prepare materials and make arrangements for conferences and travel; prepare necessary documents for supervisor's use in meetings; may attend meetings to take minutes or provide information as requested. Advise or direct secretarial, clerical or other personnel in the department or division; make work assignments and review work for accuracy and completeness.
  • Supports physician staff by representing physicians; screening and sorting mail, documents, and telephone calls
  • Schedule and reschedule patients in Maestro/EPIC as directed and following up on  no shows and cancelled appointments
  • Perform prior authorizations for medications
  • Answer telephones and take and triage messages and faxes to clinic staff and providers
  • Organize and maintain departmental files for efficient operation of department
  • Deliver and retrieve departmental mail
  • Coordinate transfer of information to clinic staff prior to patient’s appointment
  • Maintain patient confidence and protect operations by keeping information confidential
  • Maintain quality results by following and enforcing standards.
  • Perform related duties as required
  • Take and transcribe dictation; type letters, reports and records ensuring grammatical accuracy, conformance with established procedures and factual correctness.

Required Qualifications :  Work generally requires two years of related secretarial/clerical experience to acquire skills necessary to administer office functions related to office management, communications, and budgetary/accounting activities or an equivalent combination of relevant education and/or experience.

Preferences:  Experience with Maestro/Epic Systems.  Maestro Care (Epic) is an electronic medical record and clinical care application system.. 

Office Experience - General, Scheduling, Telephone Skills, Typing, Business Knowledge, Organization, Time Management, Customer Service, Verbal Communication, PC Proficiency, Reporting Skills



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