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Parking Services Assistant - QT4333

Occupational Summary

The Parking Services Assistant is responsible for performing a wide variety of duties to support the operational efficiency of the Parking Access and Revenue Control System (PARCS). Such duties include maintaining and repairing electronic, electromechanical and mechanical equipment and devices related to parking, access control, and revenue control; performing routine preventive maintenance and servicing of parking control devices; coordinating maintenance and repair work by contractors, collecting money for parking payment devices, and monitoring use of, maintaining, and reporting the condition of parking areas.

Work Performed

  • Electronics: Troubleshoot and repair of parking meters and automatic parking gates. Repairs may include identifying and correcting faulty connections; identifying and replacing faulty components/modules; adjusting/calibrating equipment to operational specifications/tolerances; identifying and replacing faulty wire runs and other associated functions; and diagnose and report recommended major repairs.
  • Install special electronic/electrical circuits, apparatus or wiring schemes as necessary to provide enhanced functionality and efficiencies to supported equipment and systems.
  • Support Parking Systems Technicians in the repair and maintenance of electronic parking control systems and devices. Develop basic diagnostic and troubleshooting skills and take technical training courses provided by manufacturer or other providers.
  • Develop basic understanding of low voltage electrical theory, systems and electronic devices and apply knowledge towards repair of PARCS devices. Develop basic understanding and skills of programming and reporting functions associated with support and utilization of PARCS systems.
  • Develop strong understanding of networks and connectivity to ensure maximum systems availability. Ensure the safety and security of equipment and tools are maintained at all times.
  • Preventative Maintenance: Perform routine preventative maintenance duties including cleaning of equipment, calibrating, replacing electronic/electrical/mechanical modules and other maintenance as recommended by the manufacturer or determined by experience.
  • Facility Maintenance: Perform the maintenance and repair of parking facilities to include the painting of signs, painting of lines, arrows, signs, curbs, streets and crosswalks, and asphalt patching and repair, install and/or remove traffic and parking signs as needed; order signs and replacement parts as needed.
  • Perform minor landscaping, drain cleaning, and drainage maintenance duties as needed. Coordinate contractor maintenance and repairs of parking lots, facilities, landscaping, and tree trimming.
  • Supplemental Responsibilities: Remove coins from parking pay devices, as scheduled; and transport money to and from various offices and payment locations.
  • Monitor and perform lot counts in various parking locations.
  • Observe and note parking violations as well as issue citations, as needed.
  • Assist with placement of signs, cones, barricades, and other traffic/pedestrian control devices and assist event staff as needed. Collect parking fees and direct traffic during special events, as needed.
  • Provide regular and detailed reporting to management, to include services performed, outages and resolution of same, recommendations for repairs and replacements, and trending of mean-time-between-failures (MTBF) of equipment and systems.


Required Qualifications at this Level


  • Work requires communication and analytical skills normally acquired through a high school education.


  • Work requires the ability to perform routine maintenance and repair of parking equipment, coordinate maintenance and repair of parking facilities with contractors, and related maintenance and support activities generally acquired through three (3) years of related experience.


  • Valid NC Driver's license required.
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