Perform parking enforcement and public contact work in support of parking, transportation and security operations.
Work involves helping to manage parking and traffic by patrolling parking lots and roadways via foot, vehicle, bicycle, or other mode of transport and by monitoring activities. Work includes monitoring assigned areas for possible violation of policies, regulations, and rules of conduct; recognizing and reporting unusual, suspicious, or hazardous situations; providing information and assistance to the public; operating and maintaining enforcement equipment; and maintaining related records and reports.
Work requires knowledge of the parking/permit rules and/or parking enforcement practices and digital equipment; basic knowledge of standard methods of reporting and handling emergencies such as disturbances and fires, medical and security threats; knowledge of applicable policies, rules, and regulations. Maintains confidentiality and discretion in the course of conducting business; works individually and/or with others; and adapts to change and circumstances. May require shift, weekend, and/or overtime work.
Provide customer service by answering questions regarding directions, events, building locations and parking policies.
Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.
This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
Assist maintenance/ staff with duties related to parking equipment and facility/gate upkeep and maintenance.
Assist in the collection and security of all monies received through parking meters, multi-space machines , pay on foot technology and any other means of collecting parking revenues and fees.
Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control/monitoring and other duties as advised.
Assist office staff with activities related to permits and permit violations during peak seasons. This includes but is not limited to data entry and providing frontline customer service.
Deescalate difficult situations by remaining calm, being empathetic and maintaining impulse control.
Ensure compliance with policies, including parking rules and regulations and perform appropriate enforcement action.
Perform simple vehicle maintenance procedures such as checking fluids and reporting mechanical or other problems to supervisors.
Observe and report unusual conditions.
Perform other related duties incidental to the work described herein. Other duties as assigned by director or senior management team.
Required Qualifications at this Level
Must have High School Diploma or GED and 1 year of parking experience or greater is preferred.
Must possess and maintain a valid North Carolina Driver's License.
Pass or achieve an acceptable score on all pre-employment screening.
Pass a background investigation and drug screen.
Prefer one year of experience in a security/parking related field.