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Staff Assistant - AW2131

Job Description:

This position is the first point of contact with diverse internal and external customers.  The position is responsible for screening/referral of incoming phone calls and providing information.  It is critical that this person be well informed about events throughout organization. The position is responsible for providing prompt, accurate information via phone, fax, email, or in person.
 
Specific Duties Include:

  • This position serves as a front-line resource and contact to all customers.
  • Provides project and administrative assistance to the Operations Manager and other CMC staff.
  • Serve as a liaison between CMC staff members and customers to make sure that inquiries are answered promptly and accurately. 
  • Directs student traffic during walk-in hours, recruitment season, and other periods.
  • Advises students in person and via e-mail and telephone on services, programs, projects, and Fuqua GTS (recruiting database system).
  • Keeps updated about CMC activities programs, and resources to serve as a knowledgeable resource for students.
  • The position responds to e-mail messages coming in through the office’s email account within 24-48 hours.
  • During peak periods, provides assistance to the Recruiting and Operations team which may include updating recruiter’s contact information, entering business cards from recruiters at Employer Presentations or on-campus interviews and assisting with preparations for special events.
  • Provides staff coverage at recruiting events if needed.
  • Picks up and delivers mail to Building Management Office once a day.
  • Sets up reciprocity visits for students.
  • Sets up Career Leader accounts for students.
  • Manages the name tag and business card process for CMC staff and students.
  • Ensures coverage of the Reception/Information Desk, e-mail, and voice mail when out of the office.
  • Coordinates with other staff on special projects
  • Oversees kitchen and coordinates cleaning efforts.

Qualifications:

  • Ability to work effectively in a team-based environment.
  • Must be flexible.
  • Demonstrated ability in dealing with diverse customers in a professional manner.
  • Demonstrated ability in dealing with the Global community.
  • Superior customer service skills, use of discretion, strong work ethic and ability to exercise reasoned judgment.
  • Demonstrated skills in verbal and written communication are essential.
  • Demonstrated skill in prioritizing and managing competing priorities in a positive, organized and confident manner.
  • Demonstrated punctuality to manage the main phone line during office hours.
  • Ability to collaborate with others to see projects through to completion.
  • Ability to perform role with consistent attention to detail.
  • Ability to work under time constraints in a fast-paced environment.
  • Operate standard office equipment (computer, fax machine, copier, etc.).
  • Working knowledge of University policies and procedures (desirable).
  • Must be proficient in Microsoft Word, Excel and internet interfaces.
  • Ability to quickly comprehend new technology systems. 
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