General Description of the Job Class
Perform duties required to operate a PBX switchboard and communications equipment and alarms.
Overview of Duties and Responsibilities of this Level
Answer incoming calls in a timely manner, answering all incoming calls. Answer questions of caller according to hospital policy and direct calls to the appropriate department. Overhead page authorized personnel over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest. Maintain a beeper list and beeps personnel according to type of pager. Knowledge of the different panels and all alarms within the PBX and what they are for so that the appropriate policies can be followed to notify the appropriate personnel when an alarm triggers. Immediately notify Engineering and/or Safety/Security when alarms or equipment malfunctions or when unsafe conditions occur. Learn all departmental policies, especially correct procedures as they pertain to alarms and codes in emergency situations and know his/her role in implementing plan and the hospital call back-roster. Attend the hospital's employee orientation and spend time with the PBX Supervisor to become knowledgeable on departmental procedures.
Required Qualifications at this Level
High School graduate
Prior knowledge of a communications system is preferred.