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Communications Center Operator

Occupational Summary

Perform telecommunications tasks under general supervision as a member of a team in operating computerized communication systems at Duke University following established policies and procedures.

Work Performed

  • Respond, screen, and relay incoming and outgoing long distance, local and inter-communication calls through use of computerized communication systems to include, but not limited to Integrated Services Digital Network (ISDN) console, Data General terminal and Operator Services Position System (OSPS).
  • Receive, dispatch and document data to teams in emergencies and/or life threatening situations including, but not limited to, fire alarms, code 5, Poison Control Center, Diver's Alert Network, Life Flight and disaster.
  • Page personnel as requested using master listing; retrieve pages; receive and deliver messages; locate staff members on and off property; provide operator assisted teleconferencing bridge, including international teleconferencing toll calls.
  • Provide information to students, staff, and the public reviewing sources as necessary including, but not limited to, on-call schedules, research programs/studies, physician rotation and referral, and non- confidential patient information.
  • Maintain and relay current listing of telephone and paging numbers incorporating changes and new assignments as they occur.
  • Assist the on-duty supervisor during peak times as directed. Assist in the training of new Communication Center Operators as directed.
  • Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education/Training:

Work requires a knowledge of basic grammar, comprehension, and communication principles normally acquired through a high school education.

Experience:

Work requires 1 year experience as a communication center operator trainee or related position to acquire competency in the operation of a communication terminal and related equipment.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

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