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Staff Specialist

Seeking an individual to help support launch of new alumni network by responding to help requests via email, phone, and LiveChat and be able to provide reports of their work. this person will also help with the implementation of a customer service team for on-going network support. Candidate should be comfortable with computers, must have experience with Microsoft Excel, have strong customer service skills and comfortable interacting with alumni on the phone. Be flexible and comfortable with constantly changing tasks and comfortable in a fast-paced work environment. Some data entry skills required.  SAP-experience a plus.

Work Performed

  • Develop and implement appropriate information systems in support of program activities and provide adequate reference of data, documentation of procedures and processes and evaluation of program results.
  • Maintain liaison with appropriate personnel, Departments and outside sources to obtain and provide pertinent information and to answer inquiries concerning program activities.
  • Compile and analyze information in support of program activities; prepare reports and analyses setting forth progress, adverse trends and appropriate recommendations and conclusions.
  • Plan and schedule work priorities in accordance with program goals and objectives and deadlines. Plan and execute the distribution of reports and information as required.
  • Advise supervisor on the status of current activities, additional or expanded program requirements and appropriate recommendations for solution to problems.
  • Assist in determining budgetary recommendations and requirements; monitor, verify and reconcile expenditure of budgeted program accounts. Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education/Training:

Work requires knowledge of basic mathematical, research and communications principles normally acquired through two years of postsecondary education.

Experience:

Work generally requires three years of clerical or research experience to acquire skills in administrative or project research responsibilities as well as accepted office organization, communications and research practices.

A bachelor's degree in a field of study directly related to the specific position may be substituted for the education and two years of the experience requirement.

OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

 

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