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Department Coordinator, Sr.

Job Overview

Provide outstanding customer service while coordinating and participating in the selling of merchandise; open and/or close store and maintain and secure cash deposits; record all sales in cash register; prepare nightly closing documentation and/or opening paperwork as applicable.  Assist in maintaining store inventory levels and keeping store looking neat and clean; clean shelves and displays; assist in receiving inventory from vendor trucks and transporting it into store stockroom.

Work Performed

  • Coordinate one or more complex departments or specialty areas within Stores in the absence of the Manager; coordinate day-to-day operations to ensure area is well stocked and creatively merchandised; ensure efficient customer service.
  • Evaluate market trends, analyze new merchandise to determine selling potential and commit university funds to order new stock based on evaluations; evaluate existing merchandise in other units and/or immediate unit and make decisions concerning appropriateness of stock and removal from sales floor. Assign work to and evaluate performance of lower level employees in designated unit or units.
  • Perform various routine clerical functions in the recording and reporting of information required for accurate and up-to-date departmental records; process incoming and outgoing forms and documents according to operating procedures; monitor and participate in inventories of merchandise.
  • Receive deliveries and process mail orders according to procedures; verify quantities and items against packing slips, invoices and purchase orders; ensure merchandise received is in good condition.
  • Determine appropriate discount for slow selling merchandise; monitor and participate in the pricing of new merchandise to ensure correct price and department code; evaluate and participate in the creative display of merchandise on sales floor.
  • Assist customers in the selection of products and recommend additional purchases; answer customer calls and inquiries and resolve customer complaints; monitor for shoplifting and take appropriate actions as needed in accordance with store policy.
  • Operate point-of-sale cash register as needed, processing cash and non-cash transactions.
  • Perform other related duties incidental to the work described herein.

Required Qualifications at this Level


Work requires knowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education.


Work generally requires one year of retail experience to acquire skills necessary to coordinate operations of a specialty area within University Stores and to gain the ability to interact effectively with vendors.


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